At Yilu 88 Footwear, we are committed to providing high-quality footwear and garments while ensuring a reliable and satisfying shopping experience for our customers.
This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, exchanges, or refunds for products purchased through the Yilu 88 Footwear website.
By placing an order with us, you acknowledge and agree to the terms described in this policy.
1. General Return Policy
We understand that customers may sometimes need to return or exchange products due to size issues, product concerns, or other circumstances.
Yilu 88 Footwear accepts eligible return or exchange requests according to the conditions outlined below.
To ensure a smooth return process, customers should carefully review product information, sizing details, and order information before completing a purchase.
2. Return Eligibility
To be eligible for a return or exchange, products must meet the following requirements:
- The return request must be submitted within the applicable return period after receiving the order.
- Products must be unused, unworn, and in their original condition.
- Products must include original packaging, tags, accessories, and any included materials.
- Products must not show signs of wear, washing, damage, alteration, or misuse.
- Customers must provide valid order information for verification.
Returned items that do not meet these conditions may not be accepted.
3. Items Not Eligible for Return or Exchange
For hygiene, safety, and product protection reasons, certain products may not be eligible for return or exchange, including:
- Products that have been worn, washed, damaged, or altered.
- Products without original packaging or labels.
- Items returned after the applicable return period.
- Products damaged due to improper use, storage, or handling by customers.
- Any other items that are not in a resalable condition.
If a returned product does not meet the return requirements, we reserve the right to refuse the return or refund request.
4. Return Request Process
To request a return or exchange, customers should follow these steps:
Step 1: Contact Us
Customers should contact Yilu 88 Footwear with:
- Order information
- Product details
- Reason for return or exchange
- Relevant photos or supporting information if necessary
Our team will review the request and provide further instructions.
Step 2: Return Approval
Customers should not send products back before receiving return instructions from us.
Once a return request is approved, customers will receive information regarding the return process.
Step 3: Product Inspection
After we receive the returned product, we will inspect the item’s condition to confirm whether it meets the return requirements.
The inspection process helps ensure fair handling for all customers.
5. Refund Policy
If a return is approved, refunds will be processed according to the applicable refund conditions.
Approved refunds may include the product purchase amount, excluding any non-refundable charges where applicable.
Refunds will be issued through the original payment method used for the purchase whenever possible.
The time required for the refund to appear in your account may vary depending on:
- Payment provider processing times
- Banking procedures
- Customer financial institution policies
Yilu 88 Footwear is not responsible for delays caused by third-party payment processing systems.
6. Exchange Policy
Customers may request an exchange for eligible products, subject to product availability.
Exchange requests may include:
- Different size requests
- Different product requests
- Replacement of defective or incorrect items
If the requested replacement product is unavailable, we may provide alternative solutions according to the specific situation.
Customers should ensure that exchanged products meet the same return conditions as described in this policy.
7. Damaged, Defective, or Incorrect Items
We carefully check products before shipment. However, if you receive an item that is:
- Defective
- Damaged during delivery
- Incorrect compared with your order
Please contact us as soon as possible after receiving your order.
Customers may be required to provide:
- Order information
- Photos showing the issue
- Additional details regarding the problem
After reviewing the situation, we will provide an appropriate solution.
8. Return Shipping Responsibility
Return shipping responsibilities depend on the reason for the return.
Customer Responsibility
Customers may be responsible for return shipping costs when:
- The product does not fit due to incorrect size selection.
- The customer changes their mind.
- The customer orders the wrong item.
- The customer requests a return for personal reasons.
Company Responsibility
Yilu 88 Footwear may be responsible for return-related costs when:
- The wrong product was sent.
- The product has a confirmed manufacturing defect.
- The issue resulted from our processing error.
Return shipping arrangements will be confirmed during the return approval process.
9. Order Cancellation
Customers may request order cancellation before the order has been processed or shipped.
Once an order has entered processing, preparation, or shipping stages, cancellation may no longer be possible.
If cancellation is approved, refunds will be processed according to the refund terms described in this policy.
10. Late or Missing Refunds
If you have not received an approved refund within the expected processing period, please:
- Check your payment account again.
- Contact your payment provider or financial institution.
- Contact Yilu 88 Footwear for further assistance.
Refund processing times may vary depending on external payment systems.
11. Product Responsibility and Care
Customers are responsible for properly caring for footwear and garments after receiving products.
Returns or refunds may not be accepted for issues caused by:
- Incorrect cleaning methods
- Improper storage
- Normal wear and tear
- Accidental damage
- Unauthorized modifications
Following product care instructions can help maintain product quality and lifespan.
12. Policy Updates
Yilu 88 Footwear reserves the right to update or modify this Return & Refund Policy at any time.
Changes will be posted on this page with the updated effective date.
Customers are encouraged to review this policy before making purchases.
13. Contact Information
For questions regarding returns, exchanges, or refunds, please contact us:
Yilu 88 Footwear & Garments Co., Limited
Email: GuildBijan@gmail.com
Address:
Rm D07,8/F Kai Tak Fty Building
No. 99 King Fuk Street
San Po Kong
Hong Kong
Thank you for choosing Yilu 88 Footwear. We appreciate your trust and are committed to providing quality footwear and garment products with reliable customer service.