At Yilu 88 Footwear, we are committed to providing customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains our shipping process, order handling procedures, delivery arrangements, and related information for purchases made through our website.

By placing an order with Yilu 88 Footwear, you acknowledge and agree to the shipping terms described in this policy.

1. Order Processing

After you successfully place an order, our team will begin processing your purchase.

Order processing includes:

  • Order verification
  • Product preparation
  • Quality inspection
  • Packaging
  • Shipment arrangement

Orders are normally processed after payment confirmation.

Processing times may vary depending on product availability, order volume, seasonal demand, and other operational factors.

2. Order Confirmation

After placing an order, customers will receive order-related confirmation information through the email address provided during checkout.

Customers are responsible for ensuring that all order information is accurate, including:

  • Recipient name
  • Shipping address
  • Contact information
  • Product details
  • Selected sizes and options

Yilu 88 Footwear is not responsible for delays or delivery failures caused by incorrect or incomplete information provided by customers.

3. Shipping Methods

Yilu 88 Footwear works with appropriate shipping carriers and logistics partners to deliver orders safely and efficiently.

Available shipping methods may vary depending on:

  • Delivery destination
  • Product availability
  • Order size
  • Shipping requirements

The available shipping options and estimated delivery information will be displayed during the purchasing process where applicable.

4. Delivery Time

Delivery time consists of two stages:

Processing Time

The time required for preparing and packaging your order before shipment.

Shipping Time

The time required for the package to travel from our facility to the delivery destination.

Estimated delivery times may vary depending on:

  • Shipping destination
  • Customs procedures
  • Carrier schedules
  • Weather conditions
  • Public holidays
  • Unexpected logistics delays

Please note that estimated delivery times are provided as a reference and are not guaranteed delivery dates.

5. Shipping Address

Customers must provide a complete and accurate shipping address when placing an order.

Please ensure the address includes all necessary details, including:

  • Recipient name
  • Street address
  • City
  • Region or state where applicable
  • Postal code
  • Other required delivery information

If an order cannot be delivered due to incorrect address information provided by the customer, additional shipping arrangements may be required.

6. Shipment Tracking

When tracking information is available, customers may receive shipment details after the order has been dispatched.

Tracking updates may require some time to appear after shipment confirmation.

Customers can use the provided tracking information to monitor delivery progress.

Please note that tracking information is provided by shipping carriers and may be updated according to carrier systems.

7. International Shipping

Yilu 88 Footwear may provide shipping services to customers in different regions and countries.

International shipments may be subject to:

  • Customs inspections
  • Import regulations
  • Local delivery procedures
  • Additional processing requirements

Customers are responsible for understanding any applicable import requirements in their destination country.

8. Customs Duties and Taxes

For international orders, customs duties, taxes, or import-related charges may apply depending on the destination country or region.

Any customs fees, tariffs, taxes, or related charges required by local authorities are the responsibility of the customer unless otherwise stated.

Yilu 88 Footwear is not responsible for delays caused by customs clearance procedures.

9. Shipping Delays

While we make every effort to ensure timely delivery, certain situations beyond our reasonable control may cause delays, including:

  • Severe weather conditions
  • Transportation interruptions
  • Customs delays
  • Carrier service issues
  • Public holidays
  • Unexpected events affecting logistics networks

We appreciate your understanding in such situations and will provide assistance where possible.

10. Lost or Damaged Packages

We carefully prepare and package orders before shipment.

If your package appears to be lost or damaged during transportation, please contact us with:

  • Order information
  • Delivery details
  • Description of the issue
  • Supporting information or photos if available

We will review the situation and work toward an appropriate solution.

11. Delivery Issues

If a package shows as delivered but you have not received it, please:

  • Check with household members or nearby locations
  • Verify the shipping address provided
  • Contact the shipping carrier if necessary
  • Contact Yilu 88 Footwear for assistance

Customers should provide accurate delivery information to help resolve shipment issues efficiently.

12. Order Changes After Shipment

Once an order has been shipped, changes to:

  • Shipping address
  • Recipient information
  • Product selections

may not be possible.

Customers should carefully review order information before completing checkout.

13. Packaging

Yilu 88 Footwear takes reasonable care in preparing products for shipment.

Products are packaged to help protect them during transportation and maintain product condition before delivery.

Packaging methods may vary depending on product type, order size, and shipping requirements.

14. Contact Information

If you have questions regarding shipping, delivery, or your order status, please contact us:

Yilu 88 Footwear & Garments Co., Limited

Email: GuildBijan@gmail.com

Address:
Rm D07,8/F Kai Tak Fty Building
No. 99 King Fuk Street
San Po Kong
Hong Kong

15. Policy Updates

Yilu 88 Footwear reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page with the revised effective date.

Customers are encouraged to review this policy periodically to stay informed about our shipping practices.

Thank you for choosing Yilu 88 Footwear. We are committed to providing reliable service and delivering quality footwear and garment products to our customers.